Despite concerns surrounding the impact of Brexit, the hospitality sector continues to develop year on year. Both new and existing food service providers though, are looking at ways they can optimise costs, whilst still capitalising on any new revenue opportunities. One of the most common ways of doing this is of course expanding to new locations, developing as a ‘chain’.
One of the most difficult challenges for chains though, is making sure to maintain a level of consistency across multiple sites. Once standards are defined, multi-site operations managers must ensure these are upheld across the board.
Digital quality management systems allow food service providers to standardise quality processes across all locations
The responsible person needs to be confident they are in control, which is a challenge in itself, because they can’t be in more than one place at once. Food service providers need to be able to offer the customer the same high level of customer experience, every time, without exception. And the larger the operation, the more difficult standardisation becomes, and the greater the risk of these differing from one outlet to another. This can put pressure on operating processes and procedures.
When dealing with food, quality management and food safety is of course a huge part of daily processes. Throughout the food industry, numerous quality checks must be made to ensure HACCP and food safety are upheld. And as we’ve seen with the most recent high-profile food safety scandal, involving the UK’s top supplier of supermarket chicken, not having sufficient standards in place can have dire and far reaching consequences.
For restaurants and food service businesses then, as much as being a well-recognised chain has a number of upsides, risk is also increased and has the potential to be devastating. Whilst being a strong brand is unquestionably a positive, should there be an issue at one of the sites, isolated or not, this has potential to massively mar the reputation of the chain as a whole. A notable example of this is of course Chipotle, who suffered a major reputation hit in 2016 after several of their US restaurants reported outbreaks of E. coli, salmonella, and norovirus.
Operators therefore, need to make sure their HACCP and food safety management standards are maintained across the board. The way most chains are looking to optimise this, is with a paperless quality management system. By using a system such as testo’s Saveris Restaurant to make processes paperless, food service providers are able to standardise quality processes across all locations. Once the initial quality plan is established, this can be easily rolled out to other branches. This will help ensure a greater level of productivity throughout the business.
As well as standardising across sites, there are a number of additional advantages associated with switching to a paperless quality management system. Here is an overview:
- Efficiency and resource saving – In restaurants and food service facilities, as part of the required quality checks, all fridges, freezers and storage areas need to have their temperature regulated. With a digital system, these tasks are automated, giving the site more manpower to focus elsewhere.
- Less risk of human errors – with a paperless system the user is guided through each process, step by step, and if a check is missed, the responsible person is notified immediately.
- Standardisation across multiple sites – As mentioned previously, standardising quality checks helps chains provide the same great customer experience every time.
- Data protection and easy reporting – potential for lost data or checks being missed is no longer an issue, which will help operators demonstrate the highest level of due diligence, when an audit occurs.
testo Saveris Restaurant allows regional managers to monitor all sites remotely
All in all, employing a digital quality management system should help to provide peace of mind for the multi-site operations director. Ultimately regional managers can’t physically be in every branch at once. System’s such as testo’s Saveris Restaurant provide them with a way they can monitor all sites remotely, in the most transparent and efficient way possible.
Like some more info?
If you would like more information on Testo’s food safety instruments and solutions please visit www.testo.co.uk
Alternatively if you’ve got a requirement you’d like to discuss, you can call us on 01420 544433 and we’ll be happy to help.